A honest Review About Infant Optics DXR-8

We have been using the Infant Optics DXR-8 video monitor for 1 year now and felt we could now give an accurate review.

If you’re in a hurry, the summary of this review is that this camera and monitor are great and the customer service provided by the company is outstanding (see below). So stop hunting and trying to weigh all the baby camera/monitor reviews and get this camera and monitor if it provides you with all the features you want. You really aren’t going to find anything better.

We initially purchased this camera and monitor after spending way too much time pouring over all the options available to us, trying to find the BEST camera and monitor for our new baby.

Our main concerns were getting a good camera with quality night imaging, good sound and an easily viewable monitor. We also felt we didn’t want a system that sent our image feed off to some remote server where it would be stored for some period of time for whatever analytics that the company performed. The Infant Optics DXR-8 fulfilled all our wishes.

Set-up:

Setting up the monitor and camera was easy. We followed the directions and had no issues at all pairing the camera and monitor.

The camera was actually very light and we hung it up on the wall so it could capture the entire inside of the crib. Again, it was very easy.

USE:
The monitor had a clear picture in day light and more importantly, at night. The monitors range was sufficient for us and we had no problems even after we moved baby out of our room and into her own as our rooms were on different floors.

The monitor always worked great and we could always see the baby when we wanted. The controls on the monitor were easy to use and the buttons were large enough to use in the middle of the night with no light or light from monitor alone. We appreciated the simplicity, particularly when sleep deprived.

In terms of battery life for the monitor, we had no issues once we figured out our schedule. We used it pretty much throughout the day unplugged and kept it plugged in overnight night by our bed, pretty much like our phones. Occasionally we ran out of battery but not frequently enough where we thought there was something wrong. It was all we could ask for.

Customer Service:

Now for the best part. Coming up on a year of use, the power button on the monitor began to stick. We started having issues turning the monitor on and off and putting it to sleep. It got to the point where the monitor turned on and off by itself sporadically which was problematic at night.

We wrote an email to Infant Optics explaining the situation and hoping for a repair or replacement. We received a response on the very same day we wrote (Sunday!) explaining that a replacement monitor would be easiest.

So we sent the monitor back through the mail and sent them a picture of the package and the receipt. Given this proof, they were able to send out our replacement before they received our broken monitor and we received the new monitor in the mail in 2 days!

But that’s not all. We accidentally sent back the battery for the monitor which we were instructed not to do (The monitor still works without a battery if plugged in). So we wrote again explaining our mistake. Infant Optics immediately got back to us again and sent out another battery for the monitor. 2 days later we had a new battery for our new monitor.

A honest Review About Infant Optics DXR-8

Conclusion:
Honestly, we could not ask for better treatment. This is the type of costumer service that actually makes you happy and reaffirms that the Infant Optics camera and monitor was the right choice for our family.

You can’t go wrong with this camera and monitor. It works great and it is backed up by outstanding customer service that provides peace of mind all new parents should be afforded.

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